Frequently Asked Questions

 

Where are your products manufactured?

Because we carry a variety of brands, our products come from multiple locations. Our custom furniture lines, like Statum, Stylus and Van Gogh, are all based in Canada. We also sell import furniture.

 

Are the finish colours in your photos accurate?

All of the photos on our website are taken by professional photographers under ideal lighting. Because of different screen calibrations, there may be slight variances in colour. You can always contact us to order a fabric swatch.

 

How do you ship your products?

We use a carrier that is specialized in furniture delivery to ship our products. 

 

How long does shipping take?

Shipping timelines depend on a variety of factors such as custom furniture vs non-custom, but generally takes about 3-4 weeks. For custom items, you should receive your order in 6-8 weeks. 

 

Do you have a showroom?

Yes, our showroom is located in Toronto, ON at 831 Runnymede St. If you'd like to visit our showroom, please visit us Thursday - Saturday 11 :30 - 6, Sunday 1-5 or book a private appointment anytime on our contact form.

 

I'm redesigning my space, but I'm not sure what I need. Can you help?

Yes! We offer design consultations. Please take a look at our consultations page to learn more.

 

Can I order a fabric swatch?

Absolutely. Many of our products come in hundreds of fabrics that we are not able to list on the website. Please contact us to request a fabric swatch.

 

How do I order custom items?

If you're interested in a custom item, please contact us! Our sofas are available in hundreds of fabric options and configurations. We would be happy to place an order for your custom furniture.

 

What happens if the product I ordered is not in stock?

While extremely rare, if you do order a product that is out of stock, we will contact you to arrange for an alternative product or reimbursement.

 

Do you offer refunds/returns?

At this moment, we do not offer refunds or returns. If you are unsure of ordering online, we welcome you to visit our showroom at 831 Runnymede St, Toronto, ON.

 

Have a question that isn't listed here? Get in touch.